7 Day Rule

You may return any unopened  item* that is still in its original packaging to Spice of Life twithin SEVEN days of receipt of your order (as recorded by the courier)for an exchange for another product or a credit note.  Please ensure that you enclose your proof of purchase (receipt or packing slip)

Please note:
Please ensure goods for exchange arrive in “as new” condition, items that cannot be resold will not be exchanged.

Consumers Guarantee/Refund

We will meet all our obligations under the Consumer Guarantees Act. Items that are returned more than SEVEN days after delivery and/or are unable to be resold as new cannot be exchanged or refunded. We cannot accept items for exchange that are returned after SEVEN days.Please note that we are not obligated to  refund items unless they are defective or damaged

Refund of Shipping Costs

Please note we will only refund shipping costs if the return is a result of our error. A full refund will be given in this instance. If you are returning because the item is no longer required, or ordered in error, the shipping fee is non refundable.